Frequently Asked Questions
Everything you need to know about your Pavers Shoes experience.
How do I determine the correct shoe size for my order?
We provide a comprehensive size guide on each product page. Since fit can vary between brands, we recommend measuring your feet and comparing them to our UK and EU conversion charts for the most accurate fit.
What is your return policy for online purchases?
You can return any unworn items in their original packaging within 30 days of delivery. Returns can be processed through our online portal or at any of our physical retail locations with a valid proof of purchase.
How long does standard delivery take?
Standard delivery typically takes 3 to 5 working days. Once your order has been dispatched, you will receive a tracking number via email to monitor your shipment's progress.
Do you offer wide-fit options for sensitive feet?
Yes, we specialize in comfort. We offer a dedicated range of wide (E), extra-wide (EE), and ultra-wide (6E) fittings to ensure maximum comfort for all foot shapes.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa and Mastercard. We also offer secure checkout options via PayPal and Klarna for flexible payment installments.
How should I care for my leather shoes?
To maintain the quality of your leather footwear, we recommend using a high-quality leather cream or polish regularly. Always allow damp shoes to dry naturally away from direct heat sources.